Returns Policy

RETURNS

• Please inform Gym Gear Direct via email and we will issue a returns authorization number. No returns will be accepted without a return authorization number. No exceptions
• All returns must be shipped back by a carrier approved by Gym Gear Direct. We will determine whether repair, replacement, or credit is in order.
• Returns other than defects will be subjected to a 25% fee for Troy and Vortex Brand products, 15% fee for VTX and USA Branded products.
• If you have any questions, please contact us at info@gymgeardirect.com

 

CANCELLATIONS

• Cancellation of your order will be free within 48 hours.
• Between two days (after 48 hours) and seven days there will be a 5% charge on the order value.
• After seven days (and if the order has not shipped), there will be a 10% charge on the order value.
• If the order has been shipped, you need to refer to our return policy or contact us for more information.