To all our valued customers: Due to Covid-19, we have a very limited product range and shipping times are significantly *longer* than normal, which currently can be 2-4 weeks from the time of your order, possibly slightly longer. We expect this situation to improve gradually as restrictions are lifted, manufacturers get back to normal and the backlog of orders begin to get filled. Meanwhile, please STAY SAFE, STAY HEALTHY, STAY HOME FOR YOUR WORKOUTS

FAQ

When can I expect shipment?

Most orders are processed the same day and shipped within 2-5 days. In some cases due to holidays, weekends or a back-ordered item, your order may take a bit longer to ship. However we will notify you immediately if there is any substantial delay.

You will receive an e-mail confirming receipt of your order. We will also provide tracking information once the order has shipped.

 

Will you contact me if my order is delayed?

Yes, via email or phone. We also update your shipping status on a daily basis to reflect the most current information we have regarding your order. You can view this by following the link you received in your order confirmation email.

 

What are your shipping charges?

At Gym Gear Direct, we offer Free Shipping on most of our items shipped within the continental U.S.! Shipping charges for any of our items not marked "Free Shipping" will be calculated at checkout.

Should you have any questions at all regarding your order, shipping charges or the delivery process, please feel free to contact us at info@gymgeardirect.com 

Sales tax will be added to all orders shipped within the state of VA.

 

How is my order shipped?

Most smaller orders are shipped via UPS, USPS, FedEx. Larger orders such as home gyms, treadmills and weight sets will be shipped via trucking companies.

 

Do I need to be at home when my order arrives?

Not necessarily. Items shipped UPS, FedEx and USPS will usually be left at your door unless you request otherwise. Large items such as treadmills, home gyms, weights etc. shipped via trucking companies, will require someone to be present to receive and assist with unloading the delivery. The carrier will call you ahead of time to make an appointment for delivery.

 

When the treadmill I ordered arrives, will the driver bring it in to my home?

No. Large items such as treadmills, home gyms and weights etc. that arrive via motor freight are curbside delivery only. The driver is responsible only for helping to get the equipment off of the truck. It's the customer's responsibility to transport the merchandise from the curb into the house.

I could never unload that heavy equipment myself; can I arrange to have it brought inside?

Yes. With prior notice we can arrange for inside delivery. Please contact us prior to shipment so that we can make the proper arrangements. Please note that there is an additional charge for this service.

 

The item arrived damaged. What should I do?

Prior to accepting any deliveries please examine the cartons for any sign of visible damage. Also be sure that you receive the number of cartons you're signing for. Please be sure to have the driver note any damage or shortages on the delivery receipt before you sign for the items. Please contact us in writing at info@gymgeardirect.com if you have any questions or concerns regarding receipt of your delivery.

 

My order arrived but I did not get a receipt. Will it be mailed to me?

When you place your order, you will receive an email confirmation that serves as your order receipt. Please print that page for your records. If you need any additional documentation please call us and we will be glad to send it out.

Will I incur any shipping charges when placing an order online?

Almost all of our items include Free Shipping. If there's an item on our website that's not marked with our Free Shipping logo, we will contact you after the order has been placed to discuss any additional shipping charges prior to processing your order.

 

Will Fitness Giant keep my personal information private?

Gym Gear Direct's relationship with its customers is very important to us. We respect your privacy and will always protect the information you provide to us.

We will never make available our mailing lists, telephone numbers, billing information or e-mail addresses to anyone...period.

What sort of guarantee do you make on your merchandise?

At Gym Gear Direct we stand behind all of the products that we sell. We’ll do everything possible to be certain you are 100% satisfied with your shopping experience.

For more information, see our returns policy page

Do you match pricing from other websites or offer a low price guarantee?

We do our very best to be as competitive with our pricing as possible. And while we are confident that our pricing represents this we do not offer price matching or low price guarantees.

We also do our best to ensure that all of the information and pricing included on our website is accurate however, we are not responsible for typographical errors.