Below FAQ are some common concerns of our clients before purchasing products from us, if you have other questions, please just send it to:
Due to Covid-19, we have a very limited product range and with numerous backorders, shipping times can be significantly LONGER than normal, depending on your item. Currently it can be anywhere from 2-12 weeks based on recent supply chain experiences, from the time of your order. We expect this situation to improve gradually as restrictions are lifted, manufacturers get back to normal and the backlog of orders begins to get filled. Meanwhile, please STAY SAFE, STAY HEALTHY, STAY HOME FOR YOUR WORKOUTS
Currently it can be anywhere from 2-12 weeks based on recent supply chain experiences, from the time of your order. You will receive an e-mail confirming receipt of your order. We will also provide tracking information once the order has shipped.
Yes, via email or phone. We also update your shipping status on a daily basis to reflect the most current information we have regarding your order. You can view this by following the link you received in your order confirmation email.
At Gym Gear Direct, we offer Free Shipping on most of our items shipped within the continental U.S.! Shipping charges for any of our items not marked "Free Shipping" will be calculated at checkout. Should you have any questions at all regarding your order, shipping charges or the delivery process, please feel free to contact us at Sales tax will be added to all orders shipped within the state of VA.
Most smaller orders are shipped via UPS, USPS, FedEx. Larger orders such as home gyms, treadmills and weight sets will be shipped via trucking companies.
We recommend you are at home when the product is delivered so that you can ensure delivery has been made and you can sign for it personally. Items shipped UPS, FedEx and USPS will usually be left at your door unless you request otherwise. Large items such as treadmills, home gyms, weights etc. shipped via trucking companies, will require someone to be present to receive and assist with unloading the delivery. The carrier will call you ahead of time to make an appointment for delivery.
Large items such as treadmills, home gyms and weights etc. that arrive via motor freight are curbside delivery only. The driver is responsible only for helping to get the equipment off of the truck. It's the customer's responsibility to transport the merchandise from the curb into the house.
Yes, we do have the option of the following: 1. tail gate lift for ease of access, this is an additional $25. 2. in side delivery, this is where the delivery team will help you move your product from the delivery truck inside your home, this is an additional fee of $125.
Prior to accepting any deliveries please examine the cartons for any sign of visible damage. Also be sure that you receive the number of cartons you're signing for. Please be sure to have the driver note any damage or shortages on the delivery receipt before you sign for the items. Please contact us in writing at if you have any questions or concerns regarding receipt of your delivery.
When you place your order, you will receive an email confirmation that serves as your order receipt. Please print that page for your records. If you need any additional documentation please call us and we will be glad to send it out.
Almost all of our items include Free Shipping. If there's an item on our website that's not marked with our Free Shipping logo, we will contact you after the order has been placed to discuss any additional shipping charges prior to processing your order.
Gym Gear Direct's relationship with its customers is very important to us. We respect your privacy and will always protect the information you provide to us. We will never make available our mailing lists, telephone numbers, billing information or e-mail addresses to anyone...period.
At Gym Gear Direct we stand behind all of the products that we sell. We’ll do everything possible to be certain you are 100% satisfied with your shopping experience. For more information, see our returns policy page
We do our very best to be as competitive with our pricing as possible. And while we are confident that our pricing represents this we do not offer price matching or low price guarantees. We also do our best to ensure that all of the information and pricing included on our website is accurate however, we are not responsible for typographical errors.
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