HEAVY FREIGHT SHIPMENT
Some items we sell are too large or too heavy to ship using a small parcel carrier, therefore the best and most efficient option is to ship using a common carrier.
Booking the liftgate service
Liftgate delivery means that the driver will bring the item(s) to the liftgate of the truck for you to unload. You must be available to take the item(s) from there. Bear in mind that some items are heavy so make sure you have someone available to help if needed. You can opt for a liftgate delivery to lower the item/items to the ground for an additional $45.00. Our free delivery is for dock to dock or curbside deliveries only.
Please inform Gym Gear Direct via email and we will issue a returns authorization number. No returns will be accepted without a return authorization number. No exception! All returns must be shipped back by a carrier approved by Gym Gear Direct. We will determine whether repair, replacement, or credit is in order. Returns other than defects, will be subjected to a 25% fee for Troy Brand products, 15% fee for VTX and USA Branded products. If you have any questions, please contact us at firstname.lastname@example.org