Inside-delivery to residences.
When freight is delivered to a residential address, inside delivery involves the carrier moving the pallet to the driveway, porch, or garage. Drivers will not take freight inside a home.
It is important to note that most carriers have policies prohibiting drivers from even attempting in-home pick-up or delivery. This policy is to avoid complaints that the driver tracked in mud, damaged walls or doors, and the like. Additionally, there are potential freight liability issues if an accident or injury occurs inside.
Therefore, it’s in every party’s best interest that the freight simply is delivered to a convenient outdoor location. Planning for this is imperative when your freight is delivered to a residence, or you could potentially face delays or have to make redelivery.
Please inform Gym Gear Direct via email and we will issue a returns authorization number. No returns will be accepted without a return authorization number. No exception! All returns must be shipped back by a carrier approved by Gym Gear Direct. We will determine whether repair, replacement, or credit is in order. Returns other than defects, will be subjected to a 25% fee for Troy Brand products, 15% fee for VTX and USA Branded products. If you have any questions, please contact us at email@example.com